Zimbabwe Institute of Public
Administration and Management
Administration and Management
Tel: 08688 002404 | 024215 2001-6
Quick Links
Programmes
Public Sector Management
Managerial Skills Development
Top Management
Directorate
Board Members
Home
Residences
We have 102 en-suit rooms with hot and cold shower which are all tastefully furnished with a satellite television, tea and coffee making. The facilities have a capacity of 170 guests
OUR SERVICE PROMISE
HOSPITALITY
- We keep our hotel rooms clean and fresh always
- We check in our clients within 10 minutes of arrival
- We serve healthy, nutritious and freshly prepared meals
- We keep our conference facilities neat and comfortable
TRAINING
- We will respond to all written enquiries within 48 hours
- Face to face and telephone enquiries will be handled in a courteous manner
- We conduct training needs assessments for our client
- We involve our clients and stakeholders in developing and reviewing our curriculum
- We provide world class training services across the board
- We offer value for money training
- We offer cutting edge consultancy and research services
RIGHTS AND OBLIGATION
OUR OBLIGATIONS
- We strive to always treat you fairly and honestly
- Our services to you aim to be: efficient: accurate: reliable
- We aim to make our contact with you: timely: professional: courteous: fair
- Our staff aims to be: accessible: provide accurate information: accept and respond to your feedback
YOUR RIGHTS
- You have the right to be served with respect, dignity and speed
- You have the right to lodge a complaint
- You have the right to confidentiality with regards to your information
WE EXPECT OUR CLIENTS TO:
- Provide us with accurate information
- Pay the required fees within the agreed time period
- Respect the intellectual property rights of any materials acquired through the Institute
- Abide by legal requirements of our services
- Respect the privacy of other guests on site
